We have a very clear policy in terms of policy. 1. Refund only when courier didn't reach to customer and product damage. 2. Always take video while opening parcel. Which will be consider as proof. 3. Claim your return within 7 days of receiving parcel. 4. Exchange only in size issue and quality issue within 4 days. 5. Refund will be credited after we receive the product back in genuine condition. 6. Refund will be initiated only when product is not used. 7. Refund process will take 24-48 hours. We understand our policies are strict. We have faced multiple fraudulent activity from customers priorly. We will try to provide you best service and easy returns to enhance your experience.